This policy explains how Ramonex collects, uses, discloses, retains, and protects personal information obtained through its website, forms, booking services, and communications.
1. Privacy officer
Ramonex is responsible for personal information under its control.
For questions or requests for access, correction, or withdrawal of consent:
Ramonex
10229 Bourque Boulevard, Sherbrooke, Quebec J1N 0G2
Phone: 819-868-2131
Email: info@ramonex.ca
2. Information we collect
Depending on how you interact with Ramonex, we may collect:
- your name, mailing address, service address, email address, and phone number;
- information required for an inquiry, booking, or service visit, including installation type, requested dates, and notes;
- your language and communication preferences;
- consent, consent withdrawal, and interaction records related to email, SMS, or RCS messages;
- delivery data and message content required to manage communications;
- technical information such as IP address, browser type, security logs and, with consent where required, analytics and cookie data.
3. How we use information
We use this information to:
- respond to inquiries, schedule appointments, and provide requested services;
- send confirmations, operational notices, and information about your services;
- send practical advice and promotional offers when we have the required consent;
- manage subscriptions, opt-outs, suppression lists, and help requests;
- operate, secure, troubleshoot, and improve our website and systems;
- meet legal, regulatory, accounting, and record-keeping obligations.
4. Consent and opting out
We obtain valid consent where required by law. You can withdraw consent to promotional messages at any time by replying STOP to a text message, using the provided unsubscribe method, or contacting us. Reply HELP for assistance.
Withdrawing consent does not prevent Ramonex from sending communications needed to address an inquiry or provide an ongoing service where permitted by law.
5. Service providers and disclosure
Ramonex uses providers that help operate its services, including cloud hosting, booking, addressing, email delivery, and messaging. These providers may process information only to deliver the agreed services and under applicable safeguards.
Some providers may process information outside Quebec or Canada, where different laws may apply. Ramonex assesses relevant privacy factors and implements appropriate contractual and technical safeguards before such disclosure.
We may also disclose information where required by law or to protect the rights, safety, and integrity of Ramonex, its customers, or the public.
6. Retention and security
We retain information only for as long as necessary for the purposes described, to demonstrate consent, and to meet our obligations. It is then securely destroyed or anonymized.
Ramonex applies administrative, technical, and physical safeguards appropriate to the sensitivity of the information, including encryption in transit, access controls, logging, backups, and security monitoring. No safeguard can eliminate every risk.
7. Cookies and analytics
The website may use cookies required for operation and, with consent where required, measurement or marketing cookies. You can change your choices using the website consent manager or your browser settings.
8. Your rights
Subject to applicable law, you may request access to or correction of your information, withdraw consent, or ask how your information has been used and disclosed. We may need to verify your identity before responding.
You may also submit a complaint to the privacy officer identified above or to Quebec’s Commission d’accès à l’information.
9. Changes to this policy
We may update this policy to reflect our practices or applicable requirements. The update date at the top of the page identifies the current version. Material changes will be communicated appropriately.